Shipping Policy

1. Shipping Destinations

We proudly ship worldwide! However, some regions may have restrictions due to local regulations or carrier limitations. If your country is not listed at checkout, please contact our support team for assistance.

2. Order Processing Time

• Orders are processed within 1-7 business days after payment confirmation. 
• Orders placed on weekends or public holidays will be processed on the next business day.
• Custom or bulk orders may require additional processing time.

3. Shipping Options & Delivery Timeframes

We offer multiple shipping methods to accommodate different needs: Shipping Method Estimated Delivery Time Tracking Available?

Standard Shipping 7-21 business days
Expedited Shipping 5-10 business days
Express Shipping 2-5 business days

Delivery times vary by destination, customs processing, and local carrier efficiency. Remote areas may experience longer transit times.

4. Shipping Costs

• Shipping rates are calculated at checkout based on package weight, destination, and selected shipping method.
• We occasionally offer free shipping promotions – stay updated via our website or newsletter!

5. Customs, Duties & Taxes

• International orders may be subject to customs duties, VAT, or import taxes as per the regulations of the destination country.
• These fees are determined by local authorities and are not included in our shipping costs.
• Customers are responsible for any additional import charges. We recommend checking with your local customs office before ordering.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your package through the carrier's website.

7. Lost, Delayed, or Damaged Shipments

• If your order is delayed beyond the estimated timeframe, check with your local courier first.
• We are not responsible for delays caused by customs, weather, or courier disruptions.
• If your order arrives damaged, please notify us within 48 hours with clear photos of the product and packaging so we can assist with a replacement or refund.

8. Returns & Refunds

• We accept international returns within 30 days of delivery. 
• Items must be unused, in original packaging, and accompanied by proof of purchase.
• Customers are responsible for return shipping costs unless the item is defective or incorrect. 
• Refunds will be processed within 7-10 business days after receiving the returned item.

9. Need Help?

Contact Us! For shipping inquiries, feel free to reach out:

Email: info@dclutterhome.com 
Phone/WhatsApp: +260979585535