Frequently Asked Questions
Orders & Payments
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, Amex, Discover), PayPal,Apple Pay, Google Pay (where available). We also accept mobile money payments forlocal payments (MTN, Airtel and Zamtel)
Can I modify or cancel my order after placing it?
Do you offer bulk or wholesale pricing?
Shipping & Delivery
Do you offer international shipping?
Yes! We ship worldwide. Shipping rates and delivery times vary by location. Check our website for more details.
How long will my order take to arrive?
How do I track my order?
What should I do if my package is lost or delayed?
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.
Do I have to pay for return shipping?
How long does it take to process a refund?
What if my item arrives damaged?
Products & Care Instructions
What materials are your products made of?
Our home organization and storage solutions are made from durable materials such as bamboo, glass, wood, plastic, metal, and eco-friendly fabric. Each product listing includes material details.
How do I clean and maintain my storage solutions?
Do your storage solutions come pre-assembled?
Are your storage solutions stackable or modular?
Discounts & Promotions
Do you offer any discounts?
Yes! Sign up for our newsletter to get exclusive discounts and first access to sales. We also offer:
• First-time buyer discounts
• Seasonal sales & bundle deals
• Loyalty rewards for repeat customers
Do you offer gift cards?
Contact & Support
How can I contact customer service?
You can reach us via:
Email: info@dclutterhome.com
Phone: +260979585535
Live Chat: Available on our website
You can also reach us via our social media platforms: Instagram: dclutter_home